Complaints Procedure

We hope that you will never feel the need to complain about the level of service we provide here at Larken & Co.  However if you are dissatisfied with our service please let us know as soon as possible and we shall look into your complaint without delay.

If you would like to make a complaint, please initially contact Lesley Purveur, our client care partner:

  • Address: 10 Lombard Street, Newark, Nottinghamshire, NG24 1XE.
  • Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Telephone: 01636 703333.

We have an established complaints procedure in place, a copy of which can be made available to you on request.  Please note, we have eight weeks to fully consider your complaint. 

If you are not satisfied with our handling of your complaint, you can contact the Legal Ombudsman:   

The Legal Ombudsman expects complaints to be made to them within one year of the date or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you. Further details are available on the Legal Ombudsman’s website at www.legalombudsman.org.uk

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic - www.sra.co.uk